| Judul Buku | : | Organizational Behavior Sixteenth Edition – Global Edition |
| Pengarang | : | Stephen P. Robbins – Timothy A. Jodge |
| Penerbit | : | PEARSON |
| Cetakan | : | Sixteenth Edition |
| Tahun Terbit | : | 2015 | |
| Bahasa | : | Inggris | |
| Jumlah Halaman | : | 741 | |
| Kertas Isi | : | HVS | |
| Cover | : | Soft | |
| Ukuran | : | 22 x 28 | |
| Berat | : | 1500 | |
| Kondisi | : | Baru | |
| Harga | : | Rp 446,000 | |
| Bayar | : | | |
| Stock | : | 1 | |
Organizational Behavior Sixteenth Edition – Global Edition
Pengarang : Stephen P. Robbins – Timothy A. Jodge
Penerbit : PEARSON
Contents
1 Introduction
1 What Is Organizational Behavior?
SAL Self- Assessment Library How Much Do I Know About Organizational Behavior? 37
The Importance of Interpersonal Skills 37
What Managers Do 38
Management Functions 38 • Management Roles 39 • Management Skills 40 • Effective versus Successful Managerial Activities 41 • A Review of the Manager’s Job 42
Enter Organizational Behavior 42
Complementing Intuition with Systematic Study 43
Myth or Science? “Management by Walking Around Is the Most Effective Management” 44
Big Data 45
Disciplines That Contribute to the OB Field 46
Psychology 46 • Social Psychology 47 • Sociology 47 • Anthropology 47 There Are Few Absolutes in OB 47
Challenges and Opportunities for OB 48
Responding to Economic Pressures 48 • Responding to Globalization 50 • Managing Workforce Diversity 52 • Improving Customer Service 52 • Improving People Skills 52 • Working in Networked Organizations 53 • Enhancing Employee Well-Being at Work 53 • Creating a Positive Work Environment 54 • Improving Ethical Behavior 55
An Ethical Choice Vacation Deficit Disorder 56
Coming Attractions: Developing an OB Model 57
An Overview 57 • Inputs 57 • Processes 58 • Outcomes 58
glOBalization! Suicide by Economic Crisis 62
Summary 63
Implications for Managers 63
Point/Counterpoint Lost in Translation? 64
Questions for Review 65
Experiential Exercise Intoxicated Workplaces 65
Ethical Dilemma Jekyll and Hyde 66
Case Incident 1 Apple Goes Global 67
Case Incident 2 Era of the Disposable Worker? 68
2 The Individual
2 Diversity in Organizations
SAL Self-Assessment Library What’s My Attitude Toward Older People? 72
Diversity 72
Demographic Characteristics of the U.S. Workforce 73 • Levels of Diversity 73 • Discrimination 75
An Ethical Choice Affirmative Action for Unemployed Veterans 75
Biographical Characteristics 77
Myth or Science? Bald Is Better 77 Age 78 • Sex 79
glOBalization! Worldwide Talent Search for Women 80
Race and Ethnicity 81 • Disability 81 • Other Biographical Characteristics: Tenure, Religion, Sexual Orientation and Gender Identity, and Cultural Identity 82
Ability 85
Intellectual Abilities 85 • Physical Abilities 87 • The Role of Disabilities 87 Implementing Diversity Management Strategies 88
Attracting, Selecting, Developing, and Retaining Diverse Employees 88 • Diversity in Groups 89 • Effective Diversity Programs 89
Summary 91
Implications for Managers 91
Point/Counterpoint Affirmative Action Should Be Abolished 92
Questions for Review 93
Experiential Exercise Feeling Excluded 93
Ethical Dilemma Board Quotas 93
Case Incident 1 Levitating IQs 94
Case Incident 2 The Treasure Trove of the Aging Workforce 95
3 Attitudes and Job Satisfaction
SAL Self-Assessment Library How Satisfied Am I with My Job? 98
Attitudes 98
What Are the Main Components of Attitudes? 98 • Does Behavior Always Follow from Attitudes? 99
An Ethical Choice Are Employers Responsible for Workplace Incivilities? 101
What Are the Major Job Attitudes? 102
glOBalization! Exodus Phenomenon 103
Self-Assessment Library Am I Engaged? 105
Job Satisfaction 105
Measuring Job Satisfaction 105 • How Satisfied Are People in Their Jobs? 107 • What Causes Job Satisfaction? 108 • The Impact of Satisfied and Dissatisfied Employees on the Workplace 109
Myth or Science? “Happy Workers Means Happy Profits” 111
Summary 114
Implications for Managers 114
Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 115 Questions for Review 116
Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? 116
Ethical Dilemma Bounty Hunters 117
Case Incident 1 The Pursuit of Happiness: Flexibility 118
Case Incident 2 Job Crafting 119
4 Emotions and Moods
SAL Self-Assessment Library How Are You Feeling Right Now? 122
What Are Emotions and Moods? 122
The Basic Emotions 124
Myth or Science? “Smile, and the Work World Smiles with You” 124
The Basic Moods: Positive and Negative Affect 125 • The Function of Emotions 127 • Sources of Emotions and Moods 128
Self-Assessment Library What’s My Affect Intensity? 128
Emotional Labor 133
Affective Events Theory 134
Emotional Intelligence 136
The Case for El 137 • The Case Against El 138
An Ethical Choice Should Managers Use Emotional Intelligence (EI) Tests? 138
Emotion Regulation 139
Self-Assessment Library What’s My Emotional Intelligence Score? 141 013 Applications of Emotions and Moods 141
Selection 141 • Decision Making 142 • Creativity 142 • Motivation 142 • Leadership 143 • Negotiation 143 • Customer Service 143 • Job Attitudes 144 • Deviant Workplace Behaviors 144 • Safety and Injury at Work 144 • How Managers Can Influence Moods 145
glOBalization! Creating Highly Productive Teams Across the Cultural Emotional Barrier 145
Summary 146
Implications for Managers 146
Point/Counterpoint Sometimes Blowing Your Top Is a Good Thing 147
Questions for Review 148
Experiential Exercise Who Can Catch a Liar? 148
Ethical Dilemma Happiness Coaches for Employees 149
Case incident 1 Is It Okay to Cry at Work? 149
Case Incident 2 Can You Read Emotions from Faces? 150
5 Personality and Values
SAL Self-Assessment Library Am I a Narcissist? 154
Personality 154
What Is Personality? 154 • The Myers-Briggs Type Indicator 156 •
The Big Five Personality Model 157 • The Dark Triad 160 • Approach-Avoidance 162 • Other Personality Traits Relevant to OB 162
Myth or Science? “We Can Accurately Judge Individuals’ Personalities a Few Seconds After Meeting Them” 164
Personality and Situations 165
glOBalization! Is the Personality Profile of an Entrepreneur the Same Across the United States, the United Kingdom, and Germany? 165
Values 168
The Importance and Organization of Values 168 • Generational Values 169
An Ethical Choice Do You Have a Cheating Personality? 170
Linking an Individual’s Personality and Values to the Workplace 171
Person-Job Fit 171 • Person-Organization Fit 172 International Values 173
Summary 176
Implications for Managers 176
Point/Counterpoint Millennials Are More Narcissistic 177
Questions for Review 178
Experiential Exercise What Organizational Culture Do You Prefer? 178
Ethical Dilemma Personal Values and Ethics in the Workplace 178
Case Incident 1 On the Costs of Being Nice 179
Case Incident 2 Personal Space 180
6 Perception and Individual Decision Making
Self-Assesment Library What Are My Gender Role Perceptions? 184
What Is Perception? 184
Factors That Influence Perception 185
Person Perception: Making Judgments About Others 185
Attribution Theory 186 • Common Shortcuts in Judging
Others 187 • Specific Applications of Shortcuts in Organizations 189
Myth or Science? “All Stereotypes Are Negative” 190
The Link Between Perception and Individual Decision Making 191
Decision Making in Organizations 192
The Rational Model, Bounded Rationality, and Intuition 192 • Common Biases and Errors in Decision Making 194
Self-Assessment Library Am I a Deliberate Decision Maker? 198
Influences on Decision Making: Individual Differences and Organizational Constraints 198
Individual Differences 198
glOBalization! Does Multicultural Experience Make for Better Decisions? 200 Organizational Constraints 201
What About Ethics in Decision Making? 202
Three Ethical Decision Criteria 202
Creativity, Creative Decision Making, and Innovation in Organizations 203
An Ethical Choice Choosing to Lie 204
Creative Behavior 204
Causes of Creative Behavior 205 • Creative Outcomes (Innovation) 207
Self-Assessment Library How Creative Am 1? 208
Summary 208
Implications for Managers 208
Point/Counterpoint Stereotypes Are Dying 209
Questions for Review 210
Experiential Exercise Biases in Decision Making 210
Ethical Dilemma Deciding to Cheat 211
Case Incident 1 Decision-Making Processes at Steel Inc. 211
Case Incident 2 Career Promotion at Emox: Rationalizing Under Uncertainty 212
7 Motivation Concepts
Self-Assessment Library How Confident Am I in My Abilities to Succeed? 216 Defining Motivation 216
Early Theories of Motivation 217
Hierarchy of Needs Theory 217 • Theory X and Theory Y 218 • Two-Factor Theory 218 • McClelland’s Theory of Needs 220
Contemporary Theories of Motivation 221 Self-Determination Theory 221 • Job Engagement 223
gIOBalization! Autonomy Needs Around the Globe 223
Myth or Science? “Helping Others and Being a Good Citizen Is Good for Your Career” 224
Goal-Setting Theory 225
Self-Assessment Library What Are My Course Performance Goals? 227
Self-Efficacy Theory 228 • Reinforcement Theory 230
An Ethical Choice Motivated by Big Brother 230
Equity Theory/Organizational Justice 232 • Expectancy Theory 237
Integrating Contemporary Theories of Motivation 239
Summary 241
Implications for Managers 241
Point/Counterpoint Goals Get You to Where You Want to Be 242
Questions for Review 243
Experiential Exercise Organizational Justice Task 243
Ethical Dilemma Grade Inflation 243
Case Incident 1 Equity and Executive Pay 244
Case Incident 2 Sleeping on the Job 244
8 Motivation: From Concepts to Applications
Sell Assessment Library What’s My Job’s Motivating Potential? 248
Motivating by Job Design: The Job Characteristics Model 248
The Job Characteristics Model 248 • How Can Jobs Be Redesigned? 250
Myth or Science? “Money Can’t Buy Happiness” 251
Relational Job Design 252 • Alternative Work Arrangements 253 • The Social and Physical Context of Work 257
Employee Involvement 258
Examples of Employee Involvement Programs 258 • Linking Employee Involvement Programs and Motivation Theories 259
Using Rewards to Motivate Employees 260
What to Pay: Establishing a Pay Structure 260 • How to Pay: Rewarding Individual Employees Through Variable-Pay Programs 260
An Ethical Choice Sweatshops and Worker Safety 265
Flexible Benefits: Developing a Benefits Package 266 • Intrinsic Rewards: Employee Recognition Programs 267
glOBalization! Outcry Over Executive Pay Is Heard Everywhere 268
Summary 269
Implications for Managers 269 P
oint/Counterpoint “Face-Time” Matters 270
Questions for Review 271
Experiential Exercise Applying the Job Characteristics Model 271
Ethical Dilemma Inmates for Hire 271
Case Incident 1 Motivation for Leisure 272
Case Incident 2 Attaching the Carrot to the Stick 273
3 The Group
9 Foundation of Group Behavior
Self-Assessment Library Do I Have a Negative Attitude Toward Working in Group?
Defining and Classifying Groups 276
Why Do People Form Groups? 276
Stages of Group Development 278
The Five-Stage Model 278 • An Alternative Model for Temporary Groups with Deadlines 279
Group Properties: Roles, Norms, Status, Size, Cohesiveness, and Diversity 280
Group Property 1: Roles 280
Myth or Science? “U.S. Workers Are More Biased Than Asians” 283
Self-Assessment Library Do I Trust Others? 284
Group Property 2: Norms 284
An Ethical Choice Using Peer Pressure as an Influence Tactic 286
Group Property 3: Status 288 • Group Property 4: Size 290 • Group Property 5: Cohesiveness 291
glOBalization! Making Global Virtual Teams Effective 292
Group Property 6: Diversity 292
Group Decision Making 294
Groups versus the Individual 294 • Groupthink and Groupshift 295 • Group Decision-Making Techniques 296
Summary 298
Implications for Managers 298
Point/Counterpoint People Are More Creative when They Work Alone 299
Questions for Review 300
Experiential Exercise Surviving the Wild: Join a Group or Go It Alone? 300
Ethical Dilemma It’s Obvious; They’re Chinese 302
Case Incident 1 The Calamities of Consensus 302
Case Incident 2 Investing in the Herd 303
10 Understanding Work Teams
Self-Assessment l_ibr,-s y How Good Am I at Building and Leading a Team? 306
Why Have Teams Become So Popular? 306
Differences Between Groups and Teams 307
Types of Teams 308
Problem-Solving Teams 308 • Self-Managed Work Teams 308 • Cross-Functional Teams 309 • Virtual Teams 310 • Multiteam Systems 310 An Ethical Choice Virtual Teams Leave a Smaller Carbon Footprint 311
Creating Effective Teams 311
Context: What Factors Determine Whether Teams Are Successful? 312 glOBalization! Developing Team Members’ Trust Across Cultures 313
Team Composition 314
Myth or Science? “Team Members Who Are’Hot’Should Make the Play” 314
Team Processes 318
Self-Assessment Library What Is My Team Efficacy? 320
Turning Individuals into Team Players 320
Selecting: Hiring Team Players 321 • Training: Creating Team
Players 321 • Rewarding: Providing Incentives to Bea Good Team Player 321 Beware! Teams Aren’t Always the Answer 322
Summary 323
Implications for Managers 323
Point/Counterpoint To Get the Most Out of Teams, Empower Them 324
Questions for Review 325
Experiential Exercise Composing the “Perfect”Team ,325
Ethical Dilemma It’s Easy to Be Unethical When Everyone Else Is 325
Case Incident 1 Tongue-Tied in Teams 326
Case Incident 2 Multicultural Multinational Teams 327
11 Communication
Self-Assessment Library Am I a Gossip? 331
Functions of Communication 331
glOBalization! Multinational Firms Adopt English as Global Language Strategy 332
The Communication Process 333
Direction of Communication 333
Downward Communication 334 • Upward Communication 334 • Lateral Communication 334
Organizational Communication 335
Formal Small-Group Networks 335 • The Grapevine 336 Modes of Communication 337
Oral Communication 337 • Written Communication 338
Myth or Science? “Today, Writing Skills Are More Important than Speaking Skills” 338
Nonverbal Communication 341
Choice of Communication Channel 342
Channel Richness 342 • Choosing Communication Methods 343 • Information Security 347
An Ethical Choice Using Employees in Organizational Social Media Strategy 348
Persuasive Communication 348
Automatic and Controlled Processing 348 • Interest Level 349 • Prior Knowledge 349 • Personality 349 • Message Characteristics 349
Barriers to Effective Communication 350
Filtering 350 • Selective Perception 351 • Information Overload 351 • Emotions 351 • Language 352 • Silence 352 • Communication Apprehension 353 • Lying 353
Global Implications 353
Cultural Barriers 354 • Cultural Context 354 • A Cultural Guide 355
Self-Assessment Library How Good Are My Listening Skills? 356
Summary 356
Implications for Managers 356
Point/Counterpoint Social Media Presence 357
Questions for Review 358
Experiential Exercise An Absence of Nonverbal Communication 358
Ethical Dilemma Pitfalls of E-Mail 359
Case Incident 1 Using Social Media to Your Advantage 359
Case Incident 2 An Underwater Meeting 360
12 Leadership
Self-Assessment Library What’s My Leadership Style? 364
What Is Leadership? 364
Trait Theories 365 Behavioral Theories 367
glOBalization! Leaders Broaden Their Span of Control in Multinational Organizations 368
Summary of Trait Theories and Behavioral Theories 369
Contingency Theories 369
The Fiedler Model 369
Self-Assessment Library What’s My LPC Score? 370
Other Contingency Theories 371
Leader-Member Exchange (LMX) Theory 373
Charismatic Leadership and Transformational Leadership 374
Charismatic Leadership 374
Self-Assessment Library How Charismatic Am 1? 377
Transformational Leadership 377
Myth or Science? “Top Leaders Feel the Most Stress” 377
Authentic Leadership: Ethics and Trust 381
What Is Authentic Leadership? 381
Self-Assess ent Library Am I an Ethical Leader? 382
Ethical Leadership 382
An Ethical Choice Holding Leaders Ethically Accountable 384
Servant Leadership 384 • Trust and Leadership 385 • How Is Trust Developed? 385 • Trust as a Process 386 • What Are the Consequences of Trust? 386
Leading for the Future: Mentoring 387
Mentoring 387
Challenges to the Leadership Construct 388
Leadership as an Attribution 388 • Substitutes for and Neutralizers of Leadership 389 • Online Leadership 390
Finding and Creating Effective Leaders 391 Selecting Leaders 391 • Training Leaders 391
Summary 392
Implications for Managers 392
Point/Counterpoint Heroes Are Made, Not Born 393
Questions for Review 394
Experiential Exercise What Is Leadership? 394
Ethical Dilemma Undercover Leaders 394
Case Incident 1 Leadership Mettle Forged in Battle 395
Case Incident 2 Healthy Employees are Happy Employees 396
13 Power and Politics
Self-Assessment Library Is My Workplace Political? 400
A Definition of Power 400
Contrasting Leadership and Power 401
Bases of Power 401
Formal Power 401 • Personal Power 402 • Which Bases of Power Are Most Effective? 403
Dependence: The Key to Power 403
The General Dependence Postulate 403 • What Creates Dependence? 404 Power Tactics 405
How Power Affects People 407
Sexual Harassment: Unequal Power in the Workplace 408
glOBalization! Power, Gender, and Sexual Harassment in France 410
An Ethical Choice Should All Sexual Behavior Be Prohibited at Work? 411
Politics: Power in Action 412
Definition of Organizational Politics 412 • The Reality of Politics 413 Causes and Consequences of Political Behavior 414
Factors Contributing to Political Behavior 414
Myth or Science? “Powerful Leaders Keep Their (Fr)Enemies Close” 417
How Do People Respond to Organizational Politics? 417
Self-Assessment Library How Good Am I at Playing Politics? 420
Impression Management 420
The Ethics of Behaving Politically 423
Mapping Your Political Career 423
Summary 425
Implications for Managers 425
Point/Counterpoint Everyone Wants Power 426
Questions for Review 427
Experiential Exercise Power Dynamics in Teams 427
Ethical Dilemma How Much Should You Defer to Those in Power? 428
Case Incident 1 Reshaping the Dubai Model 428
Case Incident 2 Barry’s Peer Becomes His Boss 429
14 Conflict and Negotiation
Self-Assessment Library What’s My Preferred Conflict-Handling Style? 432
A Definition of Conflict 432
The Traditional View of Conflict 433 • The Interactionist View of Conflict 433
Types and Loci of Conflict 434
Types of Conflict 434 • Loci of Conflict 435
The Conflict Process 436
Stage I: Potential Opposition or Incompatibility 436 • Stage II: Cognition and Personalization 437 • Stage III: Intentions 438 • Stage IV: Behavior 439 • Stage V: Outcomes 440
Negotiation 443
Bargaining Strategies 443
Myth or Science? “Teams Negotiate Better than Individuals in Collectivistic Cultures” 447
The Negotiation Process 447
Individual Differences in Negotiation Effectiveness 449
glOBalization! Trust Is an Issue 449
An Ethical Choice Using Empathy to Negotiate More Ethically 450
Self-Assessment Library What’s My Negotiating Style? 454
Third-Party Negotiations 454
Summary 455
Implications for Managers 456
Point/Counterpoint Pro Sports Strikes Are Caused by Greedy Owners 457
Questions for Review 458
Experiential Exercise A Negotiation Role-Play 458
Ethical Dilemma The Lowball Applicant 459
Case Incident 1 Choosing Your Battles 459
Case Incident 2 Twinkies, Rubber Rooms, and Collective Bargaining 460
15 Foundations of Organization Stucture
Self-Assessment Library Do I Like Bureaucracy? 464
What Is Organizational Structure? 464
Work Specialization 464 • Departmentalization 466 • Chain of Command 467 • Span of Control 468 • Centralization and Decentralization 469
Self-Assessment Library How Willing Am I to Delegate? 470 Formalization 470
Common Organizational Designs 470
The Simple Structure 470 • The Bureaucracy 471 • The Matrix Structure 472
New Design Options 474
The Virtual Organization 474 • The Boundaryless Organization 475
glOBalization! The World Is My Corporate Headquarters 476
The Leaner Organization: Downsizing 478
An Ethical Choice Ethical Concerns of Deskless Workplaces 480
Why Do Structures Differ? 481
Organizational Strategy 481 • Organization Size 482 • Technology 483 • Environment 483
Organizational Designs and Employee Behavior 484
Myth or Science? “Employees Can Work Just as Well from Home” 485 Summary 487
Implications for Managers 487
Point/Counterpoint The End of Management 488
Questions for Review 489
Experiential Exercise Dismantling a Bureaucracy 489
Ethical Dilemma Directing the Directors 490
Case Incident 1 Kuuki: Reading the Atmosphere 491
Case Incident 2 Boeing Dreamliner: Engineering Nightmare or Organizational Disaster? 492
4 The Organization System
16 Organizational Culture
Self-Assessment Library What’s the Right Organizational Culture for Me? 496 What Is Organizational Culture? 496
A Definition of Organizational Culture 497 • Culture Is a Descriptive Term 497 • Do Organizations Have Uniform Cultures? 498
Myth or Science? “An Organization’s Culture Is Forever” 499
Strong versus Weak Cultures 499 • Culture versus Formalization 500
What Do Cultures Do? 500
The Functions of Culture 500 • Culture Creates Climate 500 • The Ethical Dimension of Culture 501 • Culture and Innovation 502 • Culture as an Asset 503 • Culture as a Liability 504
Creating and Sustaining Culture 505
How a Culture Begins 505 • Keeping a Culture Alive 506 • Summary: How Cultures Form 509
How Employees Learn Culture 510 Stories 510 • Rituals 510 • Symbols 511
An Ethical Choice A Culture of Compassion 512
Language 513
Creating an Ethical Organizational Culture 513
Creating a Positive Organizational Culture 514
Spirituality and Organizational Culture 516
What Is Spirituality? 516 • Why Spirituality Now? 517 • Characteristics of a Spiritual Organization 517
Self-Assessment Library How Spiritual Am 1? 518
Achieving a Spiritual Organization 518 • Criticisms of Spirituality 518
glOBalization! Creating a Multinational Organizational Culture 519
Global Implications 520
Summary 521
Implications for Managers 522
Point/Counterpoint Organizations Should Strive to Create a Positive Organizational Culture 523
Questions for Review 524
Experiential Exercise Rate Your Classroom Culture 524
Ethical Dilemma Is There a Universal Ethics? HQ-Subsidiary Relations 525
Case Incident 1 Are Employees Happier Working in Their Own National Cultures? 526
Case Incident 2 Barclays’Cultural Shortcomings 526
17 Human Resource Policies and Practices
Self-Assessment Library How Much Do I Know About Human Resource Management (HRM)? 530
Recruitment Practices 530
Selection Practices 531
How the Selection Process Works 531 • Initial Selection 531
glOBalization! Perceptions of Fairness in Selection Methods 533
Substantive Selection 535 • Contingent Selection 538 • International Variations in Selection Processes 538
Training and Development Programs 539
Types of Training 539 • Training Methods 541 • Evaluating Effectiveness 543
Performance Evaluation 543
What Is Performance? 543 • Purposes of Performance
Evaluation 544 What Do We Evaluate? 544 • Who Should Do the Evaluating? 544 • Methods of Performance Evaluation 546 • Suggestions for Improving Performance Evaluations 547 • Providing Performance Feedback 549 • International Variations in Performance Appraisal 550
Self-Assessment Library How Good Am I at Giving Performance Feedback? 550 The Leadership Role of HR 550
Designing and Administering Benefit Programs 551 • Drafting and Enforcing Employment Policies 551
An Ethical Choice HIV/AIDS and the Multinational Organization 552
Managing Work-Life Conflicts 553
Myth or Science? “Work-Family Policies Make Good Business Sense” 553 Mediations, Terminations, and Layoffs 554
Summary 556
Implications for Managers 556
Point/Counterpoint Social Media Is a Great Source of New Hires 557
Questions for Review 558
Experiential Exercise Evaluating Performance and Providing Feedback 558
Ethical Dilemma Credit Checking 558
Case Incident 1 Who Are You? 559
Case Incident 2 Indentured Doctors 560
18 Organizational Change and Stress Management
Self-Assessment Library How Well Do I Respond to Turbulent Change? 564 Forces for Change 564
Planned Change 566 Resistance to Change 567
glOBalization! The State of Perpetual Change: Globalization 567 Overcoming Resistance to Change 569 • The Politics of Change 571
Approaches to Managing Organizational Change 571
Lewin’s Three-Step Model 571 • Kotter’s Eight-Step Plan for Implementing Change 573 • Action Research 573 • Organizational Development 574
Creating a Culture for Change 577
Stimulating a Culture of Innovation 577 • Creating a Learning Organization 579 • Organizational Change and Stress 581
Work Stress and Its Management 581
What Is Stress? 582 • Potential Sources of Stress 583 • Individual Differences 585 • Cultural Differences 586
Self-Assessment Library How Stressful Is My Life? 587
Consequences of Stress 587
Myth or Science? “When You’re Working Hard, Sleep Is Optional” 588
Managing Stress 589
An Ethical Choice Manager and Employee Stress during Organizational Change 590
Summary 593
Implications for Managers 593
Point/Counterpoint Responsible Managers Relieve Stress for Their Employees 594
Questions for Review 595
Experiential Exercise Strategizing Change 595
Ethical Dilemma Changes at WPAC 596
Case Incident 1 Starbucks Returns to Its Roots 597
Case Incident 2 Embracing Change Through Operational Leadership 598
Appendix Research in Organizational Behavior 600
Comprehensive Cases 606
Glossary 620
EndnoteS 629
Indexes 698
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